Privacy Policy

Last updated: April 2026

House of Soap respects your privacy. This Privacy Policy explains what information we collect when you use our mobile app to browse and purchase House of Soap products, why we collect it, and how we use it to process orders, deliver products, and direct you to the correct regional store.

1. Information We Collect

We only collect information that is necessary to operate the House of Soap app, show the correct regional store, and complete customer orders.

Depending on how you use the app, we may collect:

• Region or location information: We may use your selected region or approximate location only to redirect you to the correct regional House of Soap store.
• Order information: Products purchased, quantity, order total, order date, and order status.
• Customer and shipping information: Name, phone number, email address, delivery address, city, region, and any details needed to deliver your order.
• Account information: If you create an account or log in through the app, your account details are managed through our WordPress and WooCommerce store.
• Payment status: We may receive confirmation that a payment was completed, failed, refunded, or cancelled. We do not store full credit card or debit card numbers in the mobile app.

2. How We Use Your Information

We use your information only for practical app and order purposes, including:

• Directing you to the correct regional store.
• Displaying products, prices, availability, currency, and delivery options related to your region.
• Creating, processing, and managing your orders through WooCommerce.
• Preparing and shipping your order to the address you provide.
• Contacting you about your order, delivery, payment, cancellation, or support request.
• Maintaining the security and proper operation of the app and store.

3. Information Sharing

We do not sell your personal information.

We may share the minimum necessary information with:

• WooCommerce and WordPress services used to operate our online store.
• Delivery or shipping partners so they can deliver your order.
• Payment providers when payment processing is required.
• Technical service providers who help us host, maintain, or secure the app and store.
• Legal authorities only when required by law or necessary to protect our rights, customers, or business.

4. Location and Region Use

The House of Soap app may ask for or use your selected region or approximate location to identify the correct regional store.

We use this information only to:

• Route you to the correct House of Soap store.
• Show region-specific products, pricing, currency, and delivery options.
• Improve the accuracy of the shopping and delivery experience.

We do not use your location for continuous tracking.

5. Payments

Payments may be processed through WooCommerce-compatible payment providers or other supported payment methods.

House of Soap does not store full credit card or debit card numbers in the mobile app. Payment details are handled by the relevant payment provider according to its own security and privacy practices.

6. Data Security

We take reasonable technical and organizational measures to protect customer information.

These measures may include secure communication, restricted access, account authentication, and security practices provided by our WordPress and WooCommerce infrastructure.

However, no digital service can guarantee complete security. You are responsible for keeping your login credentials private.

7. App Storage

The app may store limited information on your device to improve your experience, such as:

• Selected region or store.
• Cart information.
• Login session.
• Basic app preferences.

You can clear app data from your device settings. Clearing app data may sign you out or reset your selected region.

8. Your Rights

You may request to access, correct, or delete the personal information connected to your account or orders, subject to legal, accounting, or operational requirements.

You can also contact us if you want to update your shipping information or ask questions about how your information is used.

9. Changes to This Privacy Policy

We may update this Privacy Policy when our app, store operations, or legal requirements change. The latest version will be available in the app or on our website.

Your continued use of the app after an update means you accept the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: